Shipping policy
EU Warehouse
📣Free shipping for orders over €29 EUR (after discount).
📣Please make sure your shipping address is 100% correct, particularly the APARTMENT/HOUSE number. If the address was wrong, please contact us to change before order shipping. If you want to change the shipping address after order shipping, please contact local post office when the package arrive at your country.
Handling Time: 1-2 business days.
Shipping Time: 3-7 business days. The package will generally be delivered by DHL or GLS.
👋Heads up! Please expect a longer wait for shipping for the pre-order item. Make sure to read the description for details before you buy!
Kindly Notes:
1) If you ordered many products, your order may be separated to several parcels with different tracking numbers.
2) If you finally don't receive the package due to logistics reasons, we will be responsible for all losses, and you can get a full refund.
3) If you encounter any customs issues, please make every effort to clear your package. If you need assistance, please contact us as soon as possible via service@ugovapor.com.
4) Generally, the standard version is delivered. If you have special requirements, please leave us a message. Some products are being pre-sold. Please pay attention to the delivery date when they will be shipped in the description.
5) Please contact our support team via service@ugovapor.com for re-sending another package or refund if your package is not delivered within 25 business days since shipment.
In the meantime, we are working hard to find reliable local warehouses to provide better logistics services for all of our valued customers in the future. Please stay tuned, thank you for your support!❤️❤️
*Notice: The final interpretation is owned by UGOVAPOR.