Return policy

We promise that you will get better and more considerate services in UGOVAPOR than other places. We always adhere to the principle of customer first, and aim to contribute a positive impact on society and brings a healthier life to the public. Please do not hesitate to contact us and we will be responsible for you and 100% stand by your side.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@ugovapor.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will be responsible for the return costs. 

1. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2. Exceptions / non-returnable items

Certain types of items cannot be returned, like mega sale goods at a very low price, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will automatically be processed to your original payment method. Please remember it may take some time for your bank or credit card company to process the refund, and in some circumstances may takes up to 14 days after the refund has been processed by us.