Points Rules

Points are a virtual currency that can be earned by completing specific tasks and used to deduct from the order amount when placing an order.

How to Earn Points?

1. Order Payment

l When a user places an order and successfully pays, points will be awarded if the order amount reaches €9.99 or more.

l The point calculation rule is: for each eligible order, points will be awarded at a rate of 0.33 times the order amount.

l Awarding restrictions: Points will only be awarded to registered customers; unregistered users are not eligible to earn points.

2. Product Reviews

l Regular review: Share your user experience to earn 1 point.

l Review with photos: Share your user experience and upload photos to earn 3 points.

l Restrictions: Each person can receive point rewards twice per product, and points are awarded only to registered users; unregistered users are not eligible to earn points.

3. Customer Activities

l Customer registration: Register an account to receive 5 points.

l Customer subscription: Subscribe to our email updates to receive 3 points.

l Customer login: Log in to your account every day to receive 1 point.

How to Use Points

l Points are deducted immediately when used in an order (not after successful order payment). If the corresponding unpaid order is canceled, the points will be automatically refunded.

l Definition of the amount in order deduction:

①　The product amount is based on the discounted product amount, i.e., = product price - discount - coupon;

②　Order amount = product price - discount - coupon + product tax + shipping fee, excluding application-generated fees and payment processing fees.

l Applicable conditions: Point deduction is only valid when the order amount is ≥ €9.99. Orders below this amount cannot use point deduction.

l Deduction rule: 10 points can be used to deduct €1.00.

Important Note (Manual Processing): If the backend performs a "void" or "refund" operation on a paid order, the system will not automatically return the points used by the user to the user's account. The administrator needs to manually perform [Point Adjustment] in the backend to compensate the user for the points deducted due to order voiding/refund.

Disclaimer: Points have no cash value and are not transferable or exchangeable. We reserve the right to modify or cancel the points program at any time without prior notice. Points obtained through fraudulent activities will be invalidated.

For any questions or further assistance, please contact our customer service team: service@ugovapor.com